whatsapp and email only 9am - 9pm. there is no phone signal on the island. 

whatsapp +57 316 750 69 79  days hola@blueapplebeach.com  nights stay@blueapplebeach.com

 The Small Print | Politicas 

Registro Nacional de Turismo No.  45961

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the small print

General Terms & Conditions

GENERAL

All bookings are made with BPM Bolivar SAS, registered in Colombia (NIT 900978712-8, RNT 45961, herein referred to as “BPM”).’).

 By booking a meal, daypass, overnight stay or event at Blue Apple Beach House, you are agreeing to these terms and conditions..

All bookings must be made by an adult aged 18 years of age or older.

Personal Liability

 By making a booking, you acknowledge that:

Blue Apple Beach House is remotely located on an island, outside of any conurbation and 30 minutes by boat from Cartagena.

 

Arrival at Blue Apple Beach House is by boat, which requires the physical ability to board and disembark a boat without assistance.

 

In the case of adverse marine and / or weather conditions, the dock close to the hotel may not be accessible, in which case the hotel arranges for a 5 minute transfer from a different dock by motorbike (riding pillion).

 

In the case of extreme marine and / or weather conditions, the hotel may become inaccessible and your reservation may be cancelled for your own safety.

 

A visit to a remote island is adventurous by nature and may involve an amount of personal risk.

 

Blue Apple Beach House is inaccessible to land based emergency services and can be reached only by sea or by air. You are responsible for arranging adequate insurance to cover the costs incurred by any medical emergency evacuation as a result of accident, injury or poor health..

BPM undertakes to provide the appropriate and legally required safety equipment for all activities and transport operated and charged by the hotel. However all travel to and from the hotel, and all subsequent activities are undertaken voluntarily and with full understanding of the involved risks.

BPM accepts no liability for any consequence whatsoever resulting from your travel here, your visit / stay here or your participation in any activity and you are responsible for judging your own fitness level and capabilities.

Risks and hazards that may be present during any visit include, but are not limited to cancellation or delay of your visit, additional incurred expense, injury, dehydration, or even death.

Such risks may result from participation in any sporting or adventurous activity such as boating, riding pillion on a motorbike, sailing, snorkelling, fishing, swimming, diving, hiking, yoga, pilates, massage, reflexology, paddle boarding, sunbathing, jogging, walking in wild terrain and / or remote villages, vehicle tours, encounters with local wildlife and insects, the unavailability of immediate medical attention or means of rapid evacuation in case of emergency, acts of God, strikes or labour disputes, government orders, war, acts of terrorism, forces of nature, significant weather conditions, political or civil disturbances, or any other force majeure event.

 

In addition to activities operated by the hotel, there is the opportunity to participate in activities not run or controlled by BPM. BPM staff will happily assist in organising and reserving any such activity, and can assist with a payment method if the supplier cannot accept credit cards and the client does not have sufficient currency. BPM however disclaims all responsibility and makes no legal representations or legal warranties with regard to the safety or quality of these activities, or the standards of the independent operator or individual running it. You understand acknowledge that any assistance given by BPM staff to help arrange optional activities does not constitute a waiver of this disclaimer or create representations and warranties on the part of BPM.

 

To ensure the safety of all, BPM recommends that everyone wear a life vest all times while riding in any boat, jetski, kayak or paddleboard. It is your responsibility to wear a life vest and ensure any children under your care are wearing theirs.

BPM accepts no responsibility for lost or stolen items. You are encouraged to use the safety deposit boxes provided in the rooms or leave valuables at reception.

 

You hereby agree to indemnify and exempt BPM from all liabilities, claims, expenses, losses and damages (including reasonable attorneys' fees and costs that arise or are related to the negligence or malicious acts of you and your guests, including , among others, to the loss and destruction of anyone's property or bodily harm caused by the consumption of alcoholic products).

When travelling to Colombia, especially to a remote island, it is advisable that your travel insurance cover up to $100,000 USD in personal injury and medical treatment and $200,000 USD in repatriation and evacuation expenses including international helicopter rescue and air ambulance services. Your travel insurance should also include coverage for personal property, delays and cancellation.

 

BPM accepts no liability for reimbursement for flights and other non-refundable expenses should you cancel your visit for any reason, whether voluntarily on your part, as a result of failed travel arrangements, adverse weather conditions, or as a result of its actions.

 

You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities offered, including transport by boat to the hotel, and that there are no exclusion clauses which would limit the coverage for any activity type.

DRUG POLICY

BPM prohibits drug use of any kind and strongly encourages responsible alcohol consumption.

 

RIGHT OF REFUSAL

 

BPM reserves the right to decline entry with justifiable cause and to remove you from the property if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity.

Any cost resulting from being removed from a visit or being declined participation in a visit is at your expense.

 

Applicable Law

Colombian law governs these Terms and Conditions to the fullest extent allowable. Any disputes in connection with an BPM visit or these Terms and Conditions will be initiated in Colombia where exclusive jurisdiction and venue reside. If a court or any other appropriate authority finds any portion of this document to be invalid, the remainder will remain in full force and effect.

 

Changes to Terms & Conditions

From time to time, BPM may need to change its Terms and Conditions because of changes in its business, or in its attempts to serve your needs better. BPM will use reasonable efforts to publish any changes to its Terms and Conditions, including publishing the current terms on its website. Please check back from time to time to review any changes to its policy.

booking terms & conditions

payments & DEPOSITS

BPM accepts payment by credit and debit card (Visa, Amex, MasterCard), as well as bank transfer or cheque (Colombian residents only).

 

Lunch and Daypass reservations for groups of more than eight people, or during high season and holidays may require payment of a deposit to confirm.  This deposit is refundable if the reservation is cancelled in writing by 6pm the day before the reservation, or 24 hours prior to the reservation in high season.

 

Hotel reservations always require a deposit of the full value of the accommodation. If payment is not received within 48 hours of making a room reservation, your booking will be cancelled.

 

Eventos require a 10% deposit payment in order to secure the date. A further 40% is payable 3 months prior to the event, with the balance  due 2 weeks prior to the event start date.

DISCOUNTS & SPECIAL OFFERS

From time-to-time, BPM may offer reduced pricing on rooms or packages. The reduced pricing applies strictly to new bookings only. Existing reservations are locked into their original price and are not entitled to any reduced pricing.

 

All discounts and reduced pricing are applied at BPM’s discretion..

HOTEL GUESTS

Colombian law requires the presentation of a valid passport or Colombian National ID upon check-in to a hotel. If you are unable to provide such identification, your reservation may be cancelled without refund.

 

BPM does not permit minors under the age of 18 to check-in with anyone other than their named parent or guardian and reserves the right to refuse check-in (with no refunds due) to anyone accompanying a minor who cannot prove parental or legal guardian status.

 

You agree that you will pay BPM the room rate for each day of your stay and any additional charges up until the time that you depart the hotel property. You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been agreed.

 

You must advise BPM of any change in the number of persons reserved and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

 

Standard check-in time is indicated on reservation confirmation (normally 3pm). You agree that BPM may apply a charge if your required check-in time requires BPM to keep the room empty on the previous day.

 

Standard check-out time is indicated on reservation confirmation (normally 11am). Departure after that time may incur additional room charge.

 

You must return the key for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return.

 

Residents of Colombia are required by law to pay sales tax (IVA) on the value of their accommodation.

 

BPM reserves the right to apply, at cost, local tax, mandatory insurance and other surcharges which may occur beyond its control, at any time, even subsequent to payment of deposit and/or partial booking fees.

 

Should the tax rate change between the date of the booking and the date of the delivery of services, thus resulting in a disparity, according to tax regulations the tax rate applied will be the rate applicable at the time of the delivery of services or accrual of the tax, even in the event the former results in an increase of the final price communicated to the client in the booking.

 
 

CANCELLATION

Daypasses, lunch reservations and boat transfers: For groups of fewer than 8 people, BPM will refund 100% of any deposit up until 6pm the day prior to your reservation, after which time any deposit shall be considered non-refundable. To qualify for a refund, notification cancellation must be received in writing to hola@blueapplebeach.com.

 

Hotel Accommodation: BPM will refund 50% of the value of your stay if cancelled up to 30 days prior to check in. Within 30 days of check in, the deposit is neither refundable nor transferable. To qualify for a refund, notification of cancellation must be received in writing to stay@blueapplebeach.com.

 

Events and Privatisations: For events and groups of 9 people or more, your 10% deposit is non-refundable. BPM will reimburse up to 50% of the total value of the event up to 30 days prior to the scheduled start date, after which time, any further  deposits paid are  non refundable. To qualify for a refund, notification of cancellation must be received in writing to magic@blueapplebeach.com.

 

If BPM is forced to alter or cancel your reservation (when not due to any factors outside of its control, including but not limited to acts of God, strikes or labour disputes, government orders, war, acts of terrorism, forces of nature, significant weather conditions, political or civil disturbances, or any other force majeure event), BPM will let you know as soon as possible. In these circumstances, you can choose one of the following options: Accept its offer of a replacement accommodation in a comparable island hotel of equal or higher value. Receive a refund of all monies paid.

 

Complaints

Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the visit’s cancellation or completion.

 

Any and all supporting documentation to the claim or complaint must accompany the written letter or email. Any claim or complaint received after this deadline will not be accepted or reviewed.

Refunds are not issued for any reason due to circumstances beyond BPM’s reasonable control, including but not limited to acts of God, strikes or labour disputes, government orders, war, acts of terrorism, forces of nature, significant weather conditions, political or civil disturbances, or any other force majeure event..

 

BPM reserves the right to honour or resolve these claims at its exclusive discretion.

 

Data Protection 

Your privacy is very important to us. Accordingly, BPM has developed a policy in order for you to understand how it collects, uses, communicates and discloses personal information. You can download it (in Spanish) here.

 

Before or at the time of collecting personal information, BPM will identify the purposes for which information is being collected.

 

BPM will collect and use of personal information solely with the objective of fulfilling those purposes specified by BPM and for other compatible purposes, unless BPM obtains the consent of the individual concerned or as required by law.

 

BPM will only retain personal information as long as necessary for the fulfilment of those purposes.

 

BPM will collect personal information by lawful and fair means and with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used.

 

BPM will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

 

BPM will make readily available to customers information about its policies and practices relating to the management of personal information.

 

BPM is committed to conducting its business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Sustainability POlicy 

BPM bases the development of its activities on the principles of sustainability, and endeavours to raise awareness with employees, clients and suppliers, with the aim of promoting the conservation of the natural and cultural heritage of the region.

 

BPM consciously monitors its use of  energy and  water and is committed to the gradual decrease of waste generated within the establishment.

 

We seek to promote the culture of the community, respecting the customs of local people and promoting tourism in a responsible manner, without adversely affecting neighbours or local  natural resources, acting to promote conservation and sustainable use of the biodiversity of the area.

 

We reject totally the commercial sexual exploitation of children and adolescents, any other kind of child labor, as well as any form of and discrimination, and are committed to collaborate with the authorities to prevent these acts and report any case that arises.

 

We support the development of communities that make products or provide services that promote the sustainable use of raw materials  that highlight the characteristics of the area. Likewise, we promote the commercialization and use of handicrafts manufactured by native inhabitants of the region under fair commercial conditions, favouring the generation of employment.

 

We seek to become a source of direct or indirect employment that contributes to the improvement of the quality of life of the local community in general, with the principle of hiring personnel from the region.

 

BPM is committed to providing training to staff, seeking mechanisms to sensitize and raise awareness among customers, guests and suppliers in sustainable practices that contribute to the development and strengthening of cultural events, regional education and all those activities related to tourism.

 

POLITICA prevención explotación sexual de menores

La Política Prevención Explotación Sexual de Menores tiene como objetivo establecer las conductas que la Organización, esto es BPM Bolivar SAS. y sus compañías subsidiarias y todos sus Colaboradores, deben adoptar en el desempeño de sus actividades comerciales, para garantizar la protección de los derechos de los niños, niñas y adolescentes, a fin de evitar cualquier forma de explotación sexual, incluida la pornografía y el turismo sexual. Como documentos referentes se incorporan a esta Política los principios consagrados en la Convención sobre los Derechos del Niño y el Protocolo facultativo sobre la venta de niños, la prostitución infantil y la utilización de los niños en la pornografía, las leyes, normas y regulaciones emitidas por las autoridades locales en los distintos territories donde operan las compañías subsidiarias y en especial las regulaciones exigibles a las compañías subsidiarias que prestan servicios como transportadores aéreos. Sin perjuicio de la adopción de la Política por parte de los órganos societarios de cadauna de las compañías, el cumplimiento de la Política es exigible a todos los Colaboradores de las compañías integradas en BPM Bolivar SAS., bien sea que actúen como Directivos, Empleados o Terceros Vinculados, en los territorios donde éstas operan. Será responsabilidad de la Gerencia adelantar la divulgaciónde la Política para garantizar su implementación efectiva, lo que incluye la coordinación con el responsable de Recursos Humanos y Administracion, de las acciones legales que procedan para dicha implementación, incluyendo la presentación de denuncias y aplicación de sanciones administrativas, disciplinarias, contractuales o judiciales de ser el caso y las tareas de divulgación del marco normativo referente, en los distintos canales corporativos de comunicación incluidos la página web de Blue Apple Beach House y de las distintas unidades de negocio y el control de la actualización de la Política si es requerido, por efectos de cambios en el marco normativo referente. Para efectos de esta Política se adopta la definición prevista en la Convención sobre los Derechos del Niño que lo define como todo ser humano menor de dieciocho años de edad, salvo que, en virtud de las leyes locales la mayoría de edad se alcance antes de los dieciocho años. Explotación Sexual Infantil. Es la utilización de un niño, niña o adolescente en actividades sexuales o en la pornografía o promoción del turismo sexual independientemente de que haya o no lucro económico. Es explotación sexual comercial cuando hay a cambio una remuneración o cualquier tipo de retribución para el niño, niña o adolescente o terceros. Explotación Sexual Infantil en el ámbito del turismo. Es la explotación sexual comercial de un niño, niña o adolescente por una persona o personas que viajan dentro de su propio país o al extranjero, y emprenden actividades sexuales con niños, niñas o adolescentes, con la complicidad por omisión o acción de los proveedores de servicios turísticos. Pornografía Infantil. Comprende toda representación de un niño, niña y/o adolescente realizando actividades sexuales o incitando a ellas, toda representación de un menor con fines predominantemente sexuales, toda organización de espectáculos en vivo de representaciones sexuales en las que participaren niños, niñas y adolescentes. La pornografía puede transmitirse por cualquier medio. UNICEF o Fondo de las Naciones Unidas para la Infancia. Es un programa de la Organización de las Naciones Unidas (ONU) que provee ayuda humanitaria y de desarrollo a niños y madres en países en desarrollo. Convención de los Derechos de los Niños (CDN). Es un tratado internacional adoptada por la Asamblea General de las Naciones Unidas el 20 de noviembre de 1989 y al cual se han adherido más de 190 estados, que se comprometen a respetar los derechos de los niños. La CDN reconoce a los niños como sujetos de derecho, pero convierte a los adultos en sujetos de responsabilidades. Protocolo Facultativo. Es el Protocolo que complementa la Convención sobre los Derechos del Niño relativa a la venta de niños, la prostitución infantil y la utilización de niños en la pornografía. Resolución A/RES/54/263 de las Naciones Unidas emitido el 25 de mayo de 2000, entro en vigor el 18 de enero de 2002. En cumplimiento de la Política en materia de protección de los derechos de los niños, niñas y adolescentes sobre cualquier forma de explotación sexual, la Organización y sus Colaboradores se obligan a: 1. Cuando efectúen la programación, promoción, venta o prestación de los servicios hoteleros y restauracion y servicios conexos con los mismos, abstenerse de toda práctica, información u orientación turística, que de alguna manera promueva, insinué o pueda dar lugar a cualquier forma de explotación sexual, pornografía o turismo sexual, con niños, niñas y adolescentes, incluyendo el uso de material fotográfico, grabación o video. 2. Poner en conocimiento de las autoridades competentes, incluyendo las autoridades de turismo y hoteleria y de policía, cualquier hecho o situación que conozcan que sea sospechoso, que haya dado o pueda dar lugar a la explotación sexual de niños, niñas y adolescentes, incluyendo la existencia de sitios relacionados con las explotaciones sexuales de niños, niñas y adolescentes. 3. Las áreas responsables de los canales de comunicación internos y externos incluidos entre otros, revistas, página web, redes sociales, entretenimiento abordo, y la publicidad promocional en distintos medios de comunicación, se abstendrán de incluir material pornográfico con menores de edad. 4. Promover que sus proveedores adopten una política de alcance similar a la internamente adoptada, e incorporar en los contratos que celebren cada una de las compañías, la obligación para dichos proveedores de adoptar tal política. 5. Abstenerse de facilitar sus instalaciones a terceros, cuando se determine que van a ser utilizadas con fines de explotación o de abuso sexual, con niños, niñas y adolescentes. Marco Normativo referente Convención sobre los Derechos del Niño. Firmada por 192 países y ratificada por 190 países, a excepción de Estados Unidos, Somalia y Sudan del Sur, convirtiéndose en el tratado más convocado a nivel mundial durante toda la historia. Colombia ratificó la Convención sobre los Derechos de los Niños el 28 de enero de 1991 Protocolo Facultativo del Niño. Firmado por 161 países y ratificado por 132 países, entre los cuales se encuentran los países en los que operan nuestras compañías. El Protocolo Facultativo sobre la venta de niños, la prostitución infantil y la utilización de los niños en la pornografía entró en vigor internacionalmente en el año de 2002, este instrumento internacional criminaliza las violaciones de los derechos de la infancia y hace énfasis en la importancia de fomentar una mayor concientización pública y cooperación internacional en las actividades para combatirlas. Constitución Política de la República de Colombia. En el Capítulo 2 de los Derechos sociales, económicos y culturales, Artículo 44, consagra los derechos fundamentales de los niños. Son derechos fundamentales el de la vida, la integridad física, la salud, la seguridad social, y la alimentación. Asimismo se indica que serán protegidos contra toda forma de abandono, violencia física o moral, secuestro, venta, abuso sexual, explotación laboral o económica y trabajos riesgosos. La Constitución Política reconoce adicionalmente los derechos de los niños consagrados en las leyes y tratados internacionales ratificados por Colombia. Ley 679 de 2001. Por medio de la cual se expide un estatuto para prevenir y contrarrestar la explotación, la pornografía y el turismo sexual con menores, en desarrollo del artículo 44 de la Constitución. Mediante la Ley 679 de 2001 se adoptaron en Colombia, medidas de protección contra la explotación, la pornografía, el turismo sexual y demás formas de abuso sexual con menores de edad. En esta Ley, el Estado Colombiano se compromete con los principios de protección de la niñez y establece tipos penales por la pornografía y turismo sexual con menores de edad. De igual forma, esta norma establece la obligación de los prestadores de servicios turísticos, que comprende entre otros las agencias de viajes, los hoteles y los transportadores aéreos de participar en prevención de este tipo de conductas. Ley 1336 de 2009. Por medio de la cual se adiciona y robustece la Ley 679 de 2001, de lucha contra la explotación, la pornografía y el turismo sexual con niños, niñas y adolescentes. En el año 2009 se expidió la Ley 1336, en la cual se establece que las empresas prestadoras de servicios turísticos deben desarrollar un modelo de código de conducta, que promueva políticas de prevención y que eviten la utilización y explotación sexual de niños, niñas y adolescentes en el desarrollo de su actividad. Resolución 4311 de Agosto 30 de 2010. Por medio de la cual establece el contenido básico que debe tener el código de conducta o protocolo o código de ética de las empresas de servicios aéreos comerciales de pasajeros. El cual debe ser acatado por los representantes legales, directores, administradores y empleados. Así mismo, a partir de la expedición de la presente resolución el código de conducta o las políticas o los protocolos o el código de ética de cada compañía, deben ser observados por los contratistas que presten servicios relacionados con la prestación del servicio de transporte aéreo comercial.